Refunds

• When will I be refunded?

  Discover when your refund is issued, why we may first need to inspect the returned order, and how long it may then take for the money to appear in your account.Few readers

Returns

• How do I request a return?

  Discover how to request a return, which conditions must be met before sending an item back, and which products cannot be returned.Some readers

• Which products cannot be returned or refunded?

  Discover which products cannot be returned or refunded and why certain categories are excluded, especially for hygiene, single-use, or product-nature reasons.Few readers

Claims

• My curing light is not working or does not turn on

  Find out which checks to carry out if your curing light does not turn on or does not work properly before contacting customer service.Few readers

• The sparkling part of my dental gem fell off, but the base stayed in place

  Discover why the sparkling part of a dental gem can sometimes fall off while the base remains in place, why this is not linked to gem quality, and how to reduce this risk significantly.Some readers