Q: Where can I find my invoice?

Your invoice is available in two emails: <ul> <li>in the order confirmation email, via a download link;</li> <li>and in the shipping confirmation email, also via a clickable download link.</li> </ul> To find our messages more easily, you can search for our official email address: contact@toothgemsworld.fr

Question 1

Find out how long a tooth gem can last, which factors really affect its hold, and how to explain this clearly to your clients.

Accepted Answer

A tooth gem does not last exactly the same amount of time in every case. In general, people often speak about a hold that can range from a few weeks to several months, but this duration depends on several very concrete factors. For a professional, the right approach is therefore not to announce one fixed duration to every client, but to explain that the hold varies depending on:

the quality of the application;
the placement of the jewel;
the products used;
the client’s habits;
and the care taken in the hours and days following the application.

The first thing to understand: there is no single universal duration

A tooth gem does not always last the same amount of time, even when the same jewel is used. Two applications can last for different periods simply because:

the tooth is not exposed to the same stresses;
the jewel is not placed in the same area;
the client does not have the same habits;
or the application was not carried out with exactly the same level of precision. In other words, the hold should be presented as a variable duration, not as the same promise for everyone.

The quality of the application plays a central role

The hold depends first on the technical quality of the application. If the preparation is done properly and the jewel is fixed correctly, the hold will naturally be more stable. On the other hand, if the composite does not surround the jewel well enough, or if the fixation is not clean enough, the tooth gem may be more

Question 2

Where can I find my invoice?

Accepted Answer

Your invoice is available in two emails:

in the order confirmation email, via a download link;
and in the shipping confirmation email, also via a clickable download link.

To find our messages more easily, you can search for our official email address:

contact@toothgemsworld.fr

Question 3

Can an order be modified or cancelled?

Accepted Answer

Once your order has been confirmed and paid for, it becomes final.

This means that it is generally not possible to modify, cancel, or add products after the order has been confirmed.

The reason is simple: orders are processed in real time by our logistics team, which means there is no guaranteed margin to intervene afterwards in the content of the order.

Can a confirmed order be modified?

No, in principle, a confirmed order cannot be modified.

This includes, for example:

adding a product;
removing a product;
replacing an item;
or changing the overall contents of the order.

In other words, once the order has been confirmed, its contents are considered final.

Can a confirmed order be cancelled?

No, in principle, a confirmed order cannot be cancelled.

Here again, this is because orders are processed quickly by logistics once the payment has been validated.

The order should therefore not be considered as “on hold” once it has been confirmed.

Can an address or an information detail still be corrected?

There is one important nuance.

If you notice an error in the address or in useful delivery information, you may send us a correction request within 30 minutes after payment.

However, this correction cannot be guaranteed.

In other words:

you may write to us quickly if you notice an error;
but we cannot promise that the change will still be possible by the time your message is received and processed.

Why is the correction not gu

Question 4

What are the delivery times?

Accepted Answer

Article title: What are the delivery times?

Category: Shipping and tracking

Subcategory: Delivery times and dispatch

Delivery times depend on your country and on the shipping method you choose.

The most important point to remember is this: the delivery times shown start from the shipping date, not from the moment the order is placed.

In other words, you need to clearly distinguish between:

the moment when the order is prepared and shipped;
and the time then needed for the carrier to deliver it to you.

You can consult our shipping policy here.

When is the order shipped?

Any order placed before 2 p.m. is shipped the same business day.

This allows for fast dispatch, but it does not mean that delivery takes place on the same day in every case.

The delivery time then depends on:

the destination country;
the shipping method chosen;
and, in some cases, possible logistical or carrier-related delays.

Are delivery times guaranteed?

No, the delivery times shown are given for guidance only.

They may vary depending on the destination, the carrier, inspections, logistical congestion, or other events beyond the control of the site.

They should therefore be understood as estimated delivery times, not as an absolute guarantee.

Delivery times by area

Mainland France

For mainland France:

standard delivery: 2 to 4 business days
**express

Question 5

How many tooth gems are there in a pack?

Accepted Answer

Article title: How many tooth gems are there in a pack?

Category: Choose the right product

Subcategory: Understanding product types

The quantity of tooth gems depends on the type of product you choose.

As a general rule:

classic tooth gems are sold in packs of 60;
shaped tooth gems are sold in packs of 10 or 5;
opal tooth gems and gold dental jewellery are sold individually.

The easiest rule to remember

If you are hesitating before buying, the simplest way to think about it is:

classic round tooth gems = larger quantity per pack;
shaped tooth gems = smaller quantity depending on the shape;
opals and gold dental jewellery = sold individually.

This already helps you understand the offer more clearly before choosing a product.

Why is the quantity not the same for every product?

Not all products are sold in the same format.

Classic tooth gems follow a larger-quantity logic.

Shapes are offered in smaller quantities.

Opals and gold dental jewellery, on the other hand, follow an individual-sale logic.

In other words, the quantity mainly depends on the type of product you choose.

Where can you check the exact quantity before buying?

Even if there is a general rule, the most important thing is still to check the product description.

That is where you will find the exact detail for the item concerned.

So if you have any doubt before buying, the best reflex is to look direct

Question 6

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping email.

This email is generally sent at the end of the afternoon on the day of dispatch.

It contains your tracking number.

This tracking number is also clickable: it is directly your tracking link.

So all you need to do is click on this tracking number to access the details of your parcel’s journey.

Where can you find the tracking for your order?

The tracking information is available directly in the shipping email sent after your parcel has left.

In this email, you will find:

your tracking number;
and this number directly serves as the clickable tracking link.

In other words, you do not need to look for another button or another link in the email: you simply need to click on the tracking number.

When will you receive the shipping email?

The shipping email is sent once the order has been dispatched.

It is generally sent at the end of the afternoon on the day of dispatch.

If you are waiting for your tracking, remember to check:

the email address used when placing the order;
your spam or junk mail folder if necessary;
then the shipping email sent after the parcel has left.

How do you access the full tracking details?

To track your order:

open your shipping email;
locate your tracking number;
click on this tracking number;
you will then access the tracking page for your parcel.

This is where you will be able to vi

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