Which products cannot be returned or refunded?

Not all products can be returned or refunded.

Some categories are excluded, especially for reasons related to hygiene, personal use, single use, or because they are non-material products.

Which products are excluded from returns and refunds?

Products that cannot be returned or refunded include in particular:

• gift cards;
• digital content;
• online training courses;
• dental crystals;
• gold jewellery;
• opals;
• health and personal care products;
• single-use products;
• as well as certain technical products such as composites, etching gels, primer, whitening gel, dental desensitiser, and gingival barrier.

Why are products related to the mouth particularly concerned?

Because this is a particularly sensitive area from a hygiene perspective.

As soon as a product is intended to be used in or around the mouth, or within a protocol that directly concerns that area, it is not reasonable to put it back into stock and resell it after a return.

Even if a product appears visually intact, it may have been opened, handled, or stored in conditions that we can no longer control.

That is precisely why these products are subject to stricter caution.

Why are single-use products not accepted back?

Because a single-use product is not designed to go through a second cycle of sale after being returned.

Its very nature means that it must be used within a strict framework, with a level of integrity and hygiene that can no longer be guaranteed once it has left our logistics chain.

Why are technical products also excluded?

Certain technical products, such as composites, gels, primers, or whitening products, also require strict control over storage, handling, and traceability.

The objective is not only commercial: it is also about preserving product quality, stability, hygiene standards, and consistency of use.

Why are digital products and online training courses not refundable?

Because these are non-material products, available immediately or intended to be consumed in digital form.

The logic is therefore not the same as for a standard physical product that could, in some cases, be returned intact.

Why are crystals, opals, and gold jewellery not refundable?

These products also fall into specific categories expressly excluded by our refund policy.

Depending on the case, this exclusion is justified either by hygiene and usage reasons, or by the very nature of the product and its specific commercial framework.

The most important thing is therefore to check whether the product is eligible before making any request.

Where can I check whether a product can be returned?

The easiest way is to consult our Refund Policy directly.

Key takeaways

Some products cannot be returned or refunded, especially when they relate to:

• hygiene;
• personal use;
• single use;
• digital content;
• or technical and sensitive product categories.

This applies in particular to products linked to the mouth, because hygiene requirements are high in this area and resale after return cannot be ensured under satisfactory conditions.

Updated on: 22/03/2026