How do I request a return?
To request a return, you must first email us at contact@toothgemsworld.fr.
The return must not be sent without a prior request.
How does the return request work?
The return request must be made by email.
After our reply and our return authorisation, you have 14 calendar days to send the item back to us.
Any return sent without a prior request or outside the deadline may be refused.
What conditions must be met?
To be eligible for a return, the item must be:
- unused;
- in its original condition;
- and in its original packaging, with any accessories, instructions, or protective elements.
Which products cannot be returned?
Some products are neither returnable nor refundable, including:
- gift cards;
- digital content;
- online training courses;
- dental crystals;
- gold jewellery;
- opals;
- health and personal care products;
- single-use products;
- as well as certain technical products such as composites, etching gels, primer, whitening gel, dental desensitiser, and gingival barrier.
Where can I find all the rules?
You can consult our Refund Policy directly.
Key takeaways
To request a return:
- first email us at contact@toothgemsworld.fr;
- wait for our authorisation;
- then send the item back within the stated timeframe.
Before making any request, also check that the product is actually eligible for return.
Updated on: 22/03/2026
Thank you!