Can an order be modified or cancelled?

Once your order has been confirmed and paid for, it becomes final.

This means that it is generally not possible to modify, cancel, or add products after the order has been confirmed.

The reason is simple: orders are processed in real time by our logistics team, which means there is no guaranteed margin to intervene afterwards in the content of the order.

Can a confirmed order be modified?

No, in principle, a confirmed order cannot be modified.

This includes, for example:

• adding a product;
• removing a product;
• replacing an item;
• or changing the overall contents of the order.

In other words, once the order has been confirmed, its contents are considered final.

Can a confirmed order be cancelled?

No, in principle, a confirmed order cannot be cancelled.

Here again, this is because orders are processed quickly by logistics once the payment has been validated.

The order should therefore not be considered as “on hold” once it has been confirmed.

Can an address or an information detail still be corrected?

There is one important nuance.

If you notice an error in the address or in useful delivery information, you may send us a correction request within 30 minutes after payment.

However, this correction cannot be guaranteed.

In other words:

• you may write to us quickly if you notice an error;
• but we cannot promise that the change will still be possible by the time your message is received and processed.

Why is the correction not guaranteed?

Because orders are processed quickly.

Even if you contact us shortly after your payment, the order may already be in logistical processing.

This is why it is important to distinguish between:

• the possibility of sending us a request quickly;
• and the actual possibility of applying it in time.

What should you do if you notice an error just after placing the order?

If you notice an error just after making the payment, the right reflex is to contact our customer service team immediately.

The most useful thing is to send us directly:

• your order number;
• the incorrect information;
• and the correction requested.

The earlier the request is sent, the more likely it is that it can still be reviewed in time.

But again, this does not constitute a guarantee of modification.

What should you remember before confirming your order?

Before confirming your order, it is important to check carefully:

• the selected items;
• the quantities;
• the delivery address;
• your contact details;
• and any other useful information.

The best way to avoid a modification issue is therefore to review the order carefully before payment.

The easiest rule to remember

The general rule is the following:

• confirmed order = final order
• no modification;
• no cancellation;
• no product additions after confirmation.

Only a quick request to correct an address or useful information, sent within 30 minutes after payment, may still be reviewed, without guarantee.

Key takeaways

Once your order has been confirmed, it is generally not possible to modify it, cancel it, or add products.

If you notice an address or information error, you may contact us within 30 minutes after payment, but the correction cannot be guaranteed.

The right reflex is therefore to check your order carefully before validation, then write to us immediately if you notice an error just after the purchase.

Updated on: 21/03/2026