How do I track my order?

Once your order has been shipped, you will receive a shipping email.

This email is generally sent at the end of the afternoon on the day of dispatch.

It contains your tracking number.

This tracking number is also clickable: it is directly your tracking link.

So all you need to do is click on this tracking number to access the details of your parcel’s journey.

Where can you find the tracking for your order?

The tracking information is available directly in the shipping email sent after your parcel has left.

In this email, you will find:

• your tracking number;
• and this number directly serves as the clickable tracking link.

In other words, you do not need to look for another button or another link in the email: you simply need to click on the tracking number.

When will you receive the shipping email?

The shipping email is sent once the order has been dispatched.

It is generally sent at the end of the afternoon on the day of dispatch.

If you are waiting for your tracking, remember to check:

• the email address used when placing the order;
• your spam or junk mail folder if necessary;
• then the shipping email sent after the parcel has left.

How do you access the full tracking details?

To track your order:

1. open your shipping email;
2. locate your tracking number;
3. click on this tracking number;
4. you will then access the tracking page for your parcel.

This is where you will be able to view the different stages of the shipment.

What can you see on the tracking page?

Once you are on the tracking page, you will be able to see the main information related to your parcel, for example:

• collection by the carrier;
• shipment progress;
• transit steps;
• possible availability at a pickup point;
• or final delivery.

The exact detail shown then depends on the carrier and the shipping method chosen.

Special case: Point Relais shipments

For Point Relais shipments, when you click on the tracking number, you will arrive on a specific tracking page.

From this page, you then simply need to click on the button:

View details

You will then be able to access the full tracking details of your parcel.

The easiest way to track your parcel

If you want the simplest version, remember this sequence:

• your order is shipped;
• you then receive a shipping email;
• this email contains your tracking number;
• this number is clickable;
• you click on it;
• then you view the detailed tracking of your parcel.

Key takeaways

To track your order, you need to wait for the shipping email sent after the parcel has been dispatched.

This email contains your tracking number.

This number is clickable: it directly corresponds to the tracking link.

For Point Relais shipments, you may then need to click on View details to display the full tracking information.

Updated on: 21/03/2026