What happens if I forget my VAT number after finalising my order?

If you forget to enter your intra-EU VAT number before finalising your order, the VAT exemption will not be applied automatically.

Your order will therefore be invoiced with VAT.

Where should the VAT number be entered?

At checkout, you must enter your intra-EU VAT number in the dedicated section provided for this purpose on the payment page.

You can view our dedicated page here: VAT exemption for professional customers (B2B).

What happens if you forget it?

If the number was not entered before the order was finalised, the exemption will not be applied at checkout.

The order will then be recorded and invoiced with VAT.

Why can the exemption no longer be applied automatically after payment?

In line with our order and invoicing process, the exemption must be requested and applied before the order is finalised.

If the VAT number was not entered in time, we do not then proceed with a VAT adjustment or VAT refund after payment.

In other words, the order is finalised based on the information entered at the time of payment.

Where can you find the applicable rules?

You can consult:

• our dedicated page: VAT exemption for professional customers (B2B)
• and our Terms of Sale

Key takeaways

To benefit from intra-EU VAT exemption, your VAT number must be entered before finalising the order, in the dedicated section on the payment page.

If you forget it:

• the exemption will not be applied automatically;
• the order will be invoiced with VAT;
• and, in line with our order and invoicing process, we do not proceed with a VAT adjustment or VAT refund after payment.

Updated on: 22/03/2026