> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.toothgemsworld.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When will I be refunded?

If your request has been accepted and a return was required, we must first **receive and inspect the returned order** before issuing the refund.


## What happens before the refund?

Before issuing a refund, the following must happen:

* the request must have been accepted;
* the returned order must have reached us;
* and the return must have been **inspected**.

Once this step is completed, we send you an email confirming whether the refund is **approved** or **refused**.


## What does the refund confirmation email mean?

When you receive our refund confirmation email, it means that **the refund has already been issued on our side**.

In other words, we have already completed the necessary actions.

From that point on, the remaining delay mainly depends on the **processing of the payment method**, for example banking delays or the processing time linked to the payment solution used.


## When does the money appear in your account?

Once the refund has been issued by us, the funds may take a little time to appear in your account.

The delay then depends on the **payment method used** and the **bank processing times**.

On average, for a refund made to a **bank card**, it generally takes between **3 and 7 business days** for the money to appear in your account.


## What should you do if the refund takes longer to appear?

If you have received our refund confirmation but the funds are not yet visible, the simplest thing is to:

* check your account again;
* contact your bank or card issuer if needed;
* then contact us again if necessary.

You can also consult our [Refund Policy](https://toothgemsworld.com/policies/refund-policy).