> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.toothgemsworld.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I track my order?

Once your order has been shipped, you will receive a **shipping email**.

This email is generally sent **at the end of the afternoon on the day of dispatch**.

It contains your **tracking number**.

This tracking number is also **clickable**: it is directly your **tracking link**.

So all you need to do is click on this **tracking number** to access the details of your parcel’s journey.


## Where can you find the tracking for your order?

The tracking information is available directly in the **shipping email** sent after your parcel has left.

In this email, you will find:

* your **tracking number**;
* and this number directly serves as the **clickable tracking link**.

In other words, you do not need to look for another button or another link in the email: you simply need to click on the **tracking number**.


## When will you receive the shipping email?

The shipping email is sent once the order has been dispatched.

It is generally sent **at the end of the afternoon on the day of dispatch**.

If you are waiting for your tracking, remember to check:

* the email address used when placing the order;
* your spam or junk mail folder if necessary;
* then the shipping email sent after the parcel has left.


## How do you access the full tracking details?

To track your order:

1. open your **shipping email**;
2. locate your **tracking number**;
3. click on this **tracking number**;
4. you will then access the tracking page for your parcel.

This is where you will be able to view the different stages of the shipment.


## What can you see on the tracking page?

Once you are on the tracking page, you will be able to see the main information related to your parcel, for example:

* collection by the carrier;
* shipment progress;
* transit steps;
* possible availability at a pickup point;
* or final delivery.

The exact detail shown then depends on the carrier and the shipping method chosen.


## Special case: Point Relais shipments

For **Point Relais** shipments, when you click on the **tracking number**, you will arrive on a specific tracking page.

From this page, you then simply need to click on the button:

**View details**

You will then be able to access the full tracking details of your parcel.

## The easiest way to track your parcel

If you want the simplest version, remember this sequence:

* your order is shipped;
* you then receive a **shipping email**;
* this email contains your **tracking number**;
* this number is **clickable**;
* you click on it;
* then you view the detailed tracking of your parcel.


## Key takeaways

To track your order, you need to wait for the **shipping email** sent after the parcel has been dispatched.

This email contains your **tracking number**.

This number is **clickable**: it directly corresponds to the **tracking link**.

For **Point Relais** shipments, you may then need to click on **View details** to display the full tracking information.