> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.toothgemsworld.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I request a return?

To request a return, you must first email us at **contact@toothgemsworld.fr**.

The return must not be sent without a prior request.


## How does the return request work?

The return request must be made by email.

After our reply and our return authorisation, you have **14 calendar days** to send the item back to us.

Any return sent without a prior request or outside the deadline may be refused.


## What conditions must be met?

To be eligible for a return, the item must be:

* **unused**;
* in its **original condition**;
* and in its **original packaging**, with any accessories, instructions, or protective elements.


## Which products cannot be returned?

Some products are neither returnable nor refundable, including:

* **gift cards**;
* **digital content**;
* **online training courses**;
* **dental crystals**;
* **gold jewellery**;
* **opals**;
* **health and personal care products**;
* **single-use products**;
* as well as certain technical products such as **composites**, **etching gels**, **primer**, **whitening gel**, **dental desensitiser**, and **gingival barrier**.


## Where can I find all the rules?

You can consult our [Refund Policy](https://toothgemsworld.com/policies/refund-policy) directly.


## Key takeaways

To request a return:

* first email us at **contact@toothgemsworld.fr**;
* wait for our authorisation;
* then send the item back within the stated timeframe.

Before making any request, also check that the product is actually **eligible for return**.